DALEY DOSE UPDATE GUIDE

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1. Check the application’s version number on the Home window. To view more information about the application’s version, select the Daley Dose icon at the top-left corner.
2. Proceed to the next step only if the current version is below 1.5.
3. Select Options.
4. Select System information.
5. In the Version field, select Update Now.

NOTES

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• When you attempt to send a prescription on an outdated version, the application displays the error message “Update Needed to Prescribe”.
• You need an active internet connection to complete the system update.
• The update functionality is available only for users with the roles of Admin, Support, and Prescriber.

PROBLEMS YOU MIGHT ENCOUNTER

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Error message: “Update Not Needed”

• REASON: The application is currently using the latest version.
• SOLUTION: The application does not need any updates.

Error message: “Spectators Cannot Update”

• REASON: The user seeing this message has a Spectator role.
• SOLUTION: The application requires higher-ranked roles to enable the update functionality. See User Roles for more information.

Error message: “Unable to Contact Servers”

• REASON: The application cannot process your request because it needs to consult the Daley Dose database.
• SOLUTION: Ensure that the internet connection remains consistent throughout the process and try again.