ABOUT USER ROLES
The prescription process involves 3 key interactions: Consulting, Prescribing, and Dispensing.
The goal of the Daley Dose application is to streamline this process while ensuring the security and validity of prescribed medication. This enables you, your practice, or your organization to assess, diagnose, prescribe, and provide the appropriate medication to patients. This security and convenience deliver a higher level of care for the patient.
These interactions involve the patient, prescriber, and pharmacist.
The Daley Dose enables you to manage the entire prescription process efficiently. To support the 3 key interactions, the application provides multiple user roles, each with distinct functions and restrictions.
These roles include Administrator, Support, Prescriber, and Pharmacist. A fifth role, Spectator, is used to view the application without a subscription. Users with this role cannot use the Daley Dose application but can browse its contents. This role is assigned to potential buyers so they can view the application before purchasing.
Roles can be assigned to an account and follow a linear hierarchy for escalating technical issues during troubleshooting. To request a role change, contact an Administrator.
The following table describes the user roles available in the Daley Dose application:
| USER ROLE | DEFINITION |
|---|---|
| ADMINISTRATOR | Administrators manage all roles and accounts in the application. They have full control and access to each account’s settings, restrictions, and information. NOTES: – Administrators take escalated technical issues after Support fails to solve the problem. – Administrators cannot access patient information or prescribe medication. |
| SUPPORT | Support users are the first responders when a Prescriber or a Spectator submits a ticket for an issue. They perform basic troubleshooting and maintenance for processes under the Daley Dose application. NOTES: – Support users can escalate technical problems to an Administrator. – Support users cannot access patient information or prescribe medication. |
| PRESCRIBER | Prescribers are healthcare professionals who can prescribe medications to patients. They are the only users who can access the prescription tools in the Daley Dose application. To obtain the Prescriber role, an Administrator must cross-check the healthcare professional’s credentials with their saved profile in the Daley Dose database. NOTES: – The application rechecks the Prescriber’s credentials before finalizing a prescription. – An Administrator can impose or remove a prescription restriction on a Prescriber. See Prescription Restrictions for more information. |
| PHARMACIST | Pharmacists are healthcare professionals who can dispense medication in pharmacies, clinics, hospitals, or through online vendors. Pharmacists can use the Daley Dose application to view a patient’s prescription and verify it against the database, but cannot access other information or use the application’s prescription functions. |
| SPECTATOR | Users with the Spectator role can open the application but are limited to the Home window. This role is generally used for accounts on trial runs before purchasing the application. You can go on Spectator Mode by selecting the Continue as Guest option in the Login screen. To use the application’s full functionality, contact an Administrator for a role change. Role upgrades require an account with an active subscription. |