OVERVIEW

The need to understand is universal.

Without direct human assistance, help files and other support documents become the next best resource for understanding a product’s functions and features, as well as finding solutions to problems encountered. Because of this, it is crucial to keep them comprehensive, up to date, and easy to follow for both new and experienced users.

I have profound respect for the role end‑user documentation plays in product support. They empower users to resolve issues independently, without needing to contact IT or customer support. Effective documentation saves time and resources — for both the customer and the company itself.

The following are sample user guides, release notes, and technical references for the Daley Dose application — an application I created as a concept project for technical portfolio purposes.

  • Product Overview
    Open the Daley Dose central hub, designed to simulate a real subscription‑based application’s landing page. Use this hub to explore its main features, navigation, and available resources.

  • Help Files
    Access the Daley Dose Help Files — a knowledge base designed to help users quickly locate reference guides and step‑by‑step tutorials for the application.

  • Release Notes
    Review the updates, enhancements, and fixes included in the latest version of the Daley Dose application.

  • Version History
    Browse the complete archive of previous Daley Dose releases.

BACKGROUND

A more detailed look at my previous work experience and what I bring to the table.